Quick answers
Short answers to the questions people ask most, each linking to the guide it comes from.
What do I set up first?
For admins
Connect Stripe, add a resource, add products, then make a checkout. You can't add resources or products until Stripe is connected. See How Booking works.
Can I use our existing Stripe account?
For admins
No. Setup makes a new Stripe account just for Pair. You can keep your existing one running alongside it. See Connect Stripe.
When do payouts arrive?
For admins
Weekly, on Fridays, in one amount. You can change this in Stripe. See Connect Stripe.
Can one product be booked in two places at once?
For admins
Yes. Link it to several resources, and each takes its own bookings up to its own capacity. See Add a resource.
Which VAT treatment should I choose?
For admins
20% for most sales, 5% for reduced-rate items, Zero for zero-rated sales, and No VAT if you're exempt or not registered. If you're not sure, check with your accountant or HMRC. See Add a product.
How do I stop online bookings close to the date?
For admins
Turn on the Call-Only Book Option and set Days before event. Customers then see Call Now to Book. See Add a product.
How do I block a date?
For admins
Select it in Unavailable days on the product. Select it again to free it. See Add a product.
How do I add more stock?
For admins
Enter the new total in Available stock, not the number you're adding. If you have 9 and 10 arrive, enter 19. See Stock items.
Why was a discount code refused?
For admins
The basket may be under the minimum or over the maximum, the booking date may be outside the code's dates or on a blocked date, or the customer may have used it the most times allowed. See Discount codes.
Should I use an individual or a main checkout?
For admins
Individual for one product or a small group, such as one event. Main for all your products in one place, as your booking page. See Make a checkout.
Where is checkout consent recorded?
For members
On the customer in CRM, under Consent & privacy, with the date, the checkout, the booking and the exact statement. See Make a checkout.
How do I track bookings in Google Analytics?
For admins
Paste your GA4 Measurement ID (it starts with G-) into Settings › Booking › Analytics. Pair sends add_to_cart, begin_checkout and purchase. See Tracking bookings with Google Analytics.
Updated 2026-10-24