Quick answers

Short answers to the questions people ask most, each linking to the guide it comes from.

How do I add people?

For admins

Select Add Employee, choose Team member or Casual worker, enter their emails and access level, then Send invitation. The invite link works once and for 7 days. See Adding and managing people.

Why can't a new starter join our organisation?

For admins

They probably signed up on the Pair website instead of using the invitation email. That makes a separate account. See Adding and managing people.

What happens to people hired through Apply?

For admins

They're added as an inactive casual worker. Change them to a team member if needed, then turn on Activate Account, and their invitation is sent. See Adding and managing people.

How do I change someone between team member and casual worker?

For admins

Select the menu beside their name, then Change access. See Adding and managing people.

Does someone get an email when their access changes?

For admins

No. They see the change next time they sign in. See Adding and managing people.

How do I stop someone signing in?

For admins

Turn off Activate Account. Turning it back on sends them an email to reset their password. See Adding and managing people.

Is Pay a payroll?

For admins

No, it's a record of how people are paid and when they're reviewed. It doesn't calculate wages or change Staffing timesheets. See Pay records.

Why can't a salaried person use their role's rate?

For admins

Role rates are hourly, so salaried people always have their own salary. See Pay records.

Can people see their own pay record?

For members

Not yet. See Who can see people and pay.

Is pay included in reports?

For admins

Only for people with access to Pay. See People reports.

Updated 2026-10-24