Quick answers

Short answers to the questions people ask most, each linking to the guide it comes from.

Where have the settings gone?

They're all in Settings in the sidebar. Use Search settings or press ⌘K (Ctrl+K on Windows). An app's own settings link still opens the same page. See Finding your settings.

How do I change our logo?

For admins

In Settings › General › Logo. It shows in the sidebar, the agency portal and its emails, the kiosk, your learning portal and booking emails. A PNG with a transparent background works best. See General settings.

How do I send Pair's emails from our own domain?

For admins

In Settings › General › Email sending, enter your domain and from address, then add the DNS records Pair lists at your domain provider. Emails switch over once the domain is verified. See General settings.

How do I change our country?

For admins

It's fixed by your Stripe account. Email support@pairsoftware.io to change it. See General settings.

How do I make a new access level?

For admins

Duplicate the closest built-in level, rename it and change it. Built-in levels can't be renamed, and System Admin can't be changed. See Access levels.

Can managers handle time off without seeing pay?

For admins

Yes. Pay has its own setting: give them change access to Employees and no access to Pay. See Access levels.

Who can see bank details?

For admins

System administrators only, unless you change it in Settings › People › Bank details access. See People settings.

What does "saved name to link" mean?

For admins

An app still has a department or job title saved as text. Link it to the right department so every app agrees. See People settings.

Updated 2026-10-24