Quick answers
Short answers to the questions people ask most, each linking to the guide it comes from.
Where do I get the Pair Staffing app?
For shift workers
On the App Store or Google Play: search for "Pair Staffing". See The Pair Staffing app.
What time zone are shift times in?
The local time where the shift takes place, so nobody has to work out time differences. See The Pair Staffing app.
Can workers cancel a shift from the app?
For admins
Only if you turn it on in Settings › Staffing › General. Workers then see Can't make this shift? until the shift starts, and managers are emailed. If it's off, the app tells them to call the office. See Letting workers cancel a shift.
How do I sign in at the kiosk?
For shift workers
Tap Sign in, take a photo, type your first or last name, pick yourself and tap Yes, sign me in. See The venue kiosk.
My name isn't on the kiosk. What do I do?
For shift workers
Tap My name isn't here. A supervisor approves or rejects you. See The venue kiosk.
How do I set up the kiosk?
For admins
In Settings › Staffing › Kiosk, add the tablets or phones, add supervisors and their PINs, and choose the events it's on for. See The venue kiosk.
How do I make someone a supervisor?
For admins
Supervisor rights are per event: tick Supervisor at this event on the event's roster. Or turn on a role under Roles that supervise. System Admins and Admins can supervise at every event. See The venue kiosk.
How do I use supervisor mode?
For members
Tap Supervisor and type your 6-digit PIN. You can then sign people in and out, hand out and take back radios, approve walk-ins, add someone and score people. See The venue kiosk.
How are people scored?
For members
In supervisor mode, select someone who has signed in and tap Audit. Score them from 1 to 5 on appearance, communication, attitude and performance. A note is optional. Results are in the event's Performance tab. See The venue kiosk.
Does the kiosk work without internet?
Yes. It catches up when the connection is back. See The venue kiosk.
How do door staff scan tickets?
For admins
In Booking › Scanners, create a scanner link and send it to them, or show its QR code. Their phone scans at scan.pairsoftware.io, with nothing to install. See The ticket scanner.
A scanner phone has gone missing. What do I do?
For admins
Remove it under Phones and tablets. It stops scanning at once. See The ticket scanner.
Why didn't a customer get a QR ticket?
For admins
Turn on Digital QR Code Generation on the product. See The ticket scanner.
Updated 2026-10-24