Quick answers

Short answers to the questions people ask most, each linking to the guide it comes from.

Why did someone's request fail?

For admins

If a type is approved by the line manager and they have no line manager on their record, the request fails. Set line managers on every record. See Setting up types and approvals.

How many approval stages can there be?

For admins

Up to two, each the person's line manager or named people. See Setting up types and approvals.

Why are the per-employee figures wrong?

For admins

Update the Employees number at the top of the licence tracker. See Tracking software licences.

Updated 2026-10-24