Quick answers

Short answers to the questions people ask most, each linking to the guide it comes from.

Is Support working?

It's switched off while Pair updates it. The chat window says chat is unavailable, and any changes you make are kept for when it's back. See Setting up your assistant.

How do I greet visitors by name?

For admins

Use ${firstName} in the welcome message. See Setting up your assistant.

What's the difference between the knowledge base and Q&A?

For admins

The knowledge base is longer content the assistant draws on. Q&A is exact questions and answers, for replies that must be word for word. See Teaching your assistant.

Can my team take over a chat?

For members

Yes, at any time, and reply as a person. See Conversations and taking over.

Can the assistant work on WhatsApp?

For admins

Yes, with a Meta Business account. Contact support@pairsoftware.io to set it up. See Channels and languages.

Updated 2026-10-24